This website is controlled by Bausch Health Trading DWC-LLC (“Bausch” or “we”), the data
controller.
This website privacy policy (the “Privacy Policy”) describes how we collect, use, transfer and
disclose information relating to you (“Personal Information”) that we may obtain through this
website or through any mobile page, application, or other service. The website privacy policy
covers how we respect your privacy rights with respect to the processing of your Personal
Information in relation to the Services, and/or for the purposes described in this Privacy
Policy
Most of our services do not require any form of registration, allowing you to
visit our site
without telling us who you are. However, some services may require you to voluntarily provide
us with Personal Information, which may include information such as your name, email
address or telephone number. We may collect and use this Personal Information to provide
you with products, services, and customer support, to bill you for products and services you
request, to market products and services which we think may be of interest to you, or to
communicate with you for other purposes which are evident from the circumstances or about
which we inform you when we collect your Personal Information.
We may collect certain Personal Information that does not directly identify you, but which
makes identification possible through the combination of other information or identifiers such
as your company name and position or ID number. Personal Information may also include
information such as computer or device serial numbers, IP addresses or information relating
to a company (legal person). If you submit personal information relating to other people to us
or to our service providers in connection with the Services, you represent that you have the
authority to do so and to permit us to use the information in accordance with this Privacy
Policy.
You may also provide your social media profile information including name, email address,
contact details, comments and reactions (for example by using the like button or sharing
contents and posts ) when you interact with us on social media pages and platforms or using
your social media login credentials to authenticate on our website.
We may also collect Personal Information that you made publicly available on public social
media platforms (including blogs, forums etc.), related to Bausch or Bausch products, and
more in general about products, drugs or diseases. This activity, called “social media
listening”, is based on our legitimate business interests, for example to (i) have a better
understanding of how certain key audiences discuss about Bausch reputation and our products
(ii) identify key-stakeholders, in particular bloggers and social media influencers, to initiate
contact with them.
This may include your Personal Information in form of comments, messages, blogs, photos
and videos, although we will take steps to limit this Personal Information to the minimum
necessary and keep it for no longer than necessary for the social media listening activity. If
you
want to limit further who can see your information, we recommend that you use the privacy
settings available to you on such platforms.
Please note that Social Media platform owner may also collect personal data and have access
to information you share with us through their platform for their own purposes. Please when
sharing your personal information on a public social media platform, familiarize yourself also
with the privacy policy of that specific platform as these platforms are not owned and managed
by Bausch. It may be possible (for example in case of dedicated Fan pages) that we are jointly
responsible with the operator of the respective social network for the operation of our profile
page or the social plugin with regard to compliance with data protection regulations. Within
this framework, the operator of the social network provides the corresponding IT
infrastructure as well as the social network website and is basically the primary contact person
when it comes to processing your data on the social network pages (e.g. information or
deletion). However, you can also assert your legal rights against us. In this case we will
forward
your requests to the operator of the social network.
Information on side effects and quality complaints
Our websites and Social Media Channels are not intended or designed for communications
regarding undesired side effects, lack of therapeutic effect, medication errors, incorrect or
off-label use, quality complaints and/or other issues regarding the safeness or quality of our
products. If you wish to report side effects or make a quality complaint, please contact your
health care professional, your local health authority, or use our website pv-middleeast@bausch.com for the report of undesirable
side effects.
If you nevertheless report to us undesirable side effects or other issues regarding the safeness
or quality of our products, we will be legally bound to deal with your communication and may
have to may contact you for clarification purposes.
We may also process your personal information to provide a service, such as the online
ordering system, and to manage any orders from that system. (Customers and B2B)
In case an account to access our online ordering system is created , we may collect your full
name, email address, customer number, username, password and date of the creation of your
account. We may also collect your telephone number if you provide it to us on an optional
basis. When you access our online ordering system with your account, we create a login ID
and we record the date and hour in which you logged in.
When you order products online we collect your contact details, information about the
product(s) ordered or returned, order reference number, shipping information, payment
information and other information necessary to execute the transaction.
In some of the circumstances above we may seek your consent for the collection and use of
your Personal Information. This will be the case, for example, for the use of certain cookies,
for the use of your email address or mobile phone number for advertising purposes, or when
you subscribe to certain services (e.g., a regular newsletter). You will always have the
possibility of withdrawing this consent. You can do so by contacting us at the contact
information below (see also the dedicated cookie section).
The Personal Information we collect, is also used by us for internal purposes such as improving
our products and promotions, managing customer accounts, learning about our customers’
needs and contacting customers for research and informational purposes.
We may process your Personal Information in the context of a corporate transaction and to
protect our rights or property, to enforce our terms of use and legal notices and for the
establishment, exercise and defense of legal claims.
We may also process your Personal Information to meet tax, accounting and other legal
obligations, for example, in the context of commercial transactions. In addition, we process
your Personal Information when required by law or compelled by court order or other binding
decision.
Our website is not directed at children. However, if you are under 16, you should not provide
us with Personal Information without first obtaining a parent’s or guardian’s consent or
authorization.
We will not use or share your Personal Information for purposes unrelated to those described
in this Privacy Policy without first notifying you and, where required, offering you a choice as
to whether or not we may use your Personal Information in this different manner.
We may share your Personal Information for the purposes mentioned above with:
When sharing your Personal Information with entities located in countries outside the EEA or Switzerland that do not provide for an equivalent level of data protection, we will put in place contractual guarantees (i.e., model clauses approved by the European Commission) in accordance with applicable data protection law. You can use the contact information below to request more information.
We maintain appropriate technical, physical and organizational measures to protect Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no information security system can be 100% secure. As a result, although we strive to protect your Personal Information, we cannot ensure or warrant the security of the Personal Information against unpredictable loss or unauthorized access.
Subject to restrictions under applicable law, you have the right to request from us access, rectification, erasure, restriction and discontinuance of processing, and portability of your Personal Information and not to be subject to automated individual decision-making. Such requests can be addressed to the contact information below.
We take reasonable steps to ensure that the Personal Information we collect is relevant for the purposes for which it is to be used and that the Personal Information is reliable for its intended use and is accurate, complete and current. However, in some cases we must rely on individual users to provide and maintain accurate Personal Information. You are responsible for making sure that your information is up-to-date and accurate when you provide it to us and where our services offer you the tools to maintain your information.
We will only retain Personal Information for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) for which it is processed. We will delete Personal Information when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth in applicable law.
If we make any material changes to this Privacy Policy, we will post a revised link on the home page of the website that indicates “Revised Privacy Policy” or a comparable notification about the changes. You should check this website periodically to see if any recent changes to this Privacy Policy have been made. You can also tell if this Privacy Policy has changed recently by reviewing the Effective Date posted at the beginning of this Privacy Policy.
The privacy practices set forth in this Privacy Policy are for this website and other specified activities only. Other websites hosted by third parties may have different practices. If you link to or otherwise visit any other websites managed by third parties, please review the privacy policies posted at those websites. We have no control over those websites and are not responsible or liable for the policies and practices followed by third parties
If you have any questions about this Privacy Policy or our privacy practices, please contact us
at DPO@bausch.com .
If you have any concerns or complaints about our use of your Personal Information, you can
contact our Data Protection Officer at: DPO@bausch.com.
If you think that your complaint has not been adequately addressed, you may have a right to
lodge a complaint with the Supervisory Authority for privacy in your country.
We use cookies on our website. A cookie is a text file containing small amounts of information
that is downloaded on your device's storage mechanism when you access a webpage on the
website, and that can subsequently be accessed by our web servers.
Cookies can be installed by Bausch or a third party:
Cookies can be temporary or persistent:
The duration depends on the purpose for which certain types of cookies are installed in your
computer. For example, a session cookie may be used to allow visitors to be recognized within
a set of webpages, so that any choices or data selection made by that user are remembered
from page to page.
Cookies can be described based on their function and intended purposes. Some cookies are
considered essential to your navigation, while others are performance-measuring cookies. You
can also have cookies of a functional nature, of cookies that collect data for marketing
purposes
Strictly Necessary Cookies : These cookies are necessary for the website to function and cannot
be switched off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy preferences, logging in or
filling in forms. You can set your browser to block or alert you about these cookies, but some
parts of the site will not then work.
Performance Cookies : These cookies allow us to count visits and traffic sources so we can
measure and improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All information these
cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we
will not know when you have visited our site and will not be able to monitor its performance.
Functional Cookies : These cookies enable the website to provide enhanced functionality and
personalization. They may be set by us or by third party providers whose services we have
added to our pages. If you do not allow these cookies, then some or all of these services may
not function properly.
Targeting Cookies : These cookies may be set through our site by our advertising partners.
They may be used by those companies to build a profile of your interests and show you relevant
adverts on other sites. They do not store directly personal information but are based on
uniquely identifying your browser and internet device. If you do not allow these cookies, you
will experience less targeted advertising.
Social Media Cookies : These cookies are set by a range of social media services that we have
added to the site to enable you to share our content with your friends and networks. They are
capable of tracking your browser across other sites and building up a profile of your interests.
This may impact the content and messages you see on other websites you visit. If you do not
allow these cookies you may not be able to use or see these sharing tools.
When you visit our websites, you may be presented with a cookie-setting banner that allows
you learn more about what types of cookies we use, the purpose they serve, their lifespan, and
their provenance, to manage the settings and accept or deny the cookies. It is legally permitted
to store cookies on your machine if they are essential to the operation of the website, but for
all other types of cookies we need your permission to do so. On Bausch websites, you have the
option to consent to the use of cookies while visiting the website for the first time when a cookie
banner will be shown or manage these settings anytime later by clicking the Cookie Settings
link in the footer of the website. These cookie settings give you the option of accepting or
denying your consent to every category of cookies (with the exception of the necessary cookies
which are always active).
Our Web servers may passively collect data through the use of cookies and other means on
your computer and Internet connection, such as the IP address of your computer and/or
Internet service provider, the date and time you access the Web Site, the Internet address of
websites from which you link to our Web Site, the computer technology you are using and your
movements and preferences on our Web Site. We may also use such cookies to collect
information in connection with future visits to the Web Site (such as to remember username
and password), to recognize you as a previous visitor, and to track your activity on the Web
Site.
This information is not used to personally identify you but help us to understand how visitors
are interacting with our Web Site. These statistics contain no Personal Information and are
only used by our technical support staff and marketing teams for purposes of Web Site
administration. We reserve the right to use other technologies such as Internet tags, web
beacons, and navigational data collection tools. We may combine data gathered through
cookies and other tracking technologies with Personal Information, although when we do, we
treat all such data as Personal Information for purposes of this Privacy Policy.
Certain of our Services, including websites, may use the web analysis service “Google
Analytics” from Google LLC, of 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
(“Google”) to optimize them. Google uses this information obtained by the cookie to save a
profile of which pages you have visited within a session. The information generated by the
cookie about the use of the Services is transmitted to Google servers and stored there. In order
to increase the security of your personal data, we use the "anonymize IP" function or other
features provided by Google to keep you anonymous. For more information on how IP
anonymization works, click https://support.google.com/analytics/answer/2763052
Google will use this information on our behalf to evaluate your use of the website, to compile
reports on website activity for us and to provide us with other services relating to website
activity and internet usage. We use the data received from Google Analytics for business
planning, for its own business activities and for marketing measures in order to better
understand how the content of our web services and the associated experience can be
improved
